Last updated 3 October 2026
Write to us at [email protected] or message us on WhatsApp with your order number.
Before your order is dispatched: we return the amount paid less 5%, which covers the payment and processing charges we have already incurred.
After dispatch: we return the amount paid less 15%, which covers payment charges and the shipping already paid in both directions.
Refunds above Rs 5,000 are reviewed by us personally before being processed.
If a piece is not right, you have 14 days from delivery to exchange it. Write to us and we will tell you how to send it back.
The piece must come back unworn and unwashed, with its tags attached and in a condition we can sell again. We check every returned piece before completing the exchange.
We issue a credit note for what you paid. That credit is held against your next purchase and can be used at any time, online or in person, with no expiry.
If you would rather have the money back, write to us at [email protected] and we will refund it to the UPI or card you paid with, usually within 7 working days.
If a piece reaches you faulty, damaged or not what you ordered, the return is on us and we replace or refund it in full, with nothing deducted.
If you are returning a piece because you changed your mind, the return postage is yours to pay.
Unstitched fabric that has been cut or stitched, pieces altered after purchase, and anything sent back more than 14 days after delivery.
SWVRA by Label Palak, Bhubaneswar, Odisha
[email protected]